Know when a caregiver arrives and leaves
Clock-in and clock-out are verified against the recipient’s location, so when a shift shows as started or completed, you can trust that it reflects a real visit — not a form filled out later from memory.
For Families
See the care your family member is receiving, as it happens
Once you’re linked to your family member’s care record, you can see caregiver check-ins, medication given, their care plan, and shift notes — and message the care team directly — without waiting on a callback.
What’s included
Medication given, documented in real time
See medication administration as it’s recorded, including scheduled doses, as-needed medications, and any refusal or missed dose — attributed to the caregiver who documented it, not summarized after the fact.
The same care plan the caregivers see
View your family member’s care plan — their activities-of-daily-living (ADL) and instrumental-activities-of-daily-living (IADL) support needs — so you know what care is supposed to look like, not just what a caregiver happened to mention.
Message the care team directly
Ask a question about today’s visit or flag a concern through secure messaging built into the same platform as the care record, instead of leaving a voicemail and waiting for a callback.
Frequently asked questions
How do I get access to my family member’s care information?
You’re linked to your family member’s record as a family relationship by their care team, which gives your account visibility into their caregiver check-ins, medication record, care plan, and shift notes.
Can more than one family member be linked to the same person?
Yes — more than one family member can be linked to the same care recipient, so siblings or other relatives involved in coordinating care can each see the same up-to-date information.
Is what I see limited to my own family member’s care?
You’re connected to the person you care for, and you see their caregiver visits, medication record, care plan, and shift notes in one place.
Is this the same account used during a placement search?
No — this family visibility is for ongoing care once your family member is receiving services, not for tracking a placement search. If your family is working with a placement team to find a facility, that team keeps you updated directly as leads and matches progress.